Premium On-Line Sdn. Bhd.

Written by Mr.Gan Thursday, 03 November 2011 11:07

1.    PRELIMINARY
These terms and conditions shall apply to all contracts made by Premium On-Line Sdn Bhd, with customers for the sale of equipment or services supplied by Premium On-Line Sdn Bhd. No variation in these terms and conditions shall be effective unless modified in writing and signed by Premium On-Line Sdn Bhd.
2.    QUOTATIONS
a)    Quotations are based upon the requirements given to Premium On-Line Sdn Bhd by the customer and are current for fourteen (14) days, or a period otherwise specified by Premium On-Line Sdn Bhd after which they are subject to confirmation or revision by Premium On-Line Sdn Bhd.
b)    Quotations may only be accepted by the customer's submission of a purchase order and down payment, or other official indication of intent to purchase. Prior to receipt of such, Premium On-Line Sdn Bhd reserves the right to vary without notice.
3.    CANCELLATION OR VARIATION OF ORDERS
An accepted order may only be cancelled or varied with Premium On-Line Sdn Bhd's written consent and the giving of this consent shall not in any way prejudice Premium On-Line Sdn Bhd's right to recover the customer's full compensation for any loss or expense arising from such cancellation or variation.
4.    PACKING
a)    The goods will be supplied in Premium On-Line Sdn Bhd standard packaging.
b)    Any alternative or additional packaging requested by the customer or deemed necessary by Premium On-Line Sdn Bhd will be charged for accordingly in addition to the price quoted.
5.    PRICES
All price are quote base on Malaysia Ringgit(RM) unless otherwise specified in quotation. Unless otherwise specifically stated, prices quoted for Premium On-Line Sdn Bhd's goods and services do not include freight, insurance, any special packaging, installation, commissioning and maintenance costs.
6.    DELIVERY AND PASSING OF TITLE
a)    The goods shall be delivered by Premium On-Line Sdn Bhd or dispatched for delivery to the customer at the address of the customer stated in the Contract or as the customer may from time to time otherwise direct Premium On-Line Sdn Bhd to deliver to.
b)    The risk to damage of goods transfers to the customer following collection from Premium On-Line Sdn Bhd premises by any courier Premium On-Line Sdn Bhd may employ on the customer's behalf.
c)    Title to, and property of the goods shall only pass to the customer on Premium On-Line Sdn Bhd's receipt of all monies payable by the customer.
7.    PAYMENT
a)    All payments are to be made strictly cash net against invoices, except in the event of Premium On-Line Sdn Bhd's provision of a credit account. If any invoice covers only part of an order, the amount shall be deemed an installment of the purchase price, not a deposit. Any minor defects of the products that might arise shall not interfere with payment. Extension of credit shall be at Premium On-Line Sdn Bhd's absolute discretion.
b)    In the event that the customer defaults their payment of an invoice or otherwise, and under these terms and conditions or being adjudged bankrupt or compounding with creditors, Premium On-Line Sdn Bhd shall have the right to withhold further deliveries and retain any payments already made. This shall be in addition to any right of action or remedy by Premium On-Line Sdn Bhd for the recovery of any moneys due for any prior breach by the customer.
c)    Additionally, in the case of default, Premium On-Line Sdn Bhd may charge interest on such amount at the rate of 3% per month from 14 days after the due date for payment until the date the account is paid in full.
8.    DEFECTS APPARENT ON INSPECTION
a)    The customer shall not have any claim for defects apparent on visual inspection unless:
1.    the customer inspects the goods within three (3) working days of delivery; and
2.    a written or oral complaint specifying the shortage or defect is made to Premium On-Line Sdn Bhd within seven (7) days of delivery; and
3.    Premium On-Line Sdn Bhd is given an opportunity to inspect the goods and investigate any complaint before any use is made of the goods.
b)    If a complaint is not made to Premium On-Line Sdn Bhd as per paragraph 8(a) above, then good shall be deemed to be in all respects operational in accordance with the Contract and the customer shall be required to pay for the good accordingly.
9.    WARRANTY AND LIMIT OF LIABILITY
a)    Standard Warranty Period: Subject to clauses 7 and 8, Premium On-Line Sdn Bhd warrants its goods to be free from defects in materials and workmanship under normal use, service and conditions, and be in compliance with all applicable regulations by sufficiently qualified people. Premium On-Line Sdn Bhd agrees to make any necessary repair or replacement of defective parts or flaws in workmanship, for a period of one (1) year, commencing from the date of purchase from a registered reseller or distributor by the user.
b)    Voluntary Extension of Warranty Period: 2 years for routers. 1 year (standard warranty period) for modem, wireless adaptors, antennas, VoIP adaptors, cables and other accessories and power adapters/modules.
c)    The user shall present the original invoice issued by a registered reseller or distributor for Premium On-Line Sdn Bhd to verify the eligibility for the warranty service. If such an invoice is not produced, Premium On-Line Sdn Bhd will treat the warranty claim based on the serial number, where this indicates the manufacture date, and will allow for a 3 month grace period from the manufacture date. In case the serial number does not indicate the manufacture date, or if the date is outside of the period in 9(b) and the grace period, Premium On-Line Sdn Bhd reserves the right to refuse the claim for warranty repair, or to charge a suitable fee for the parts and services.
d)    From time to time, Premium On-Line Sdn Bhd may hold special sales for certain products, or give away free products for stock items that are slightly outdated. For such items, Premium On-Line Sdn Bhd reserves the right to limit the warranty period to a shorter time, or to eliminate it completely. Premium On-Line Sdn Bhd will display and inform of the conditions for such activities; and distributors or resellers agree to accept responsibility to inform the end users of such conditions.
e)    The warranty in paragraphs 9(a) and 9(b) above does not cover damage to the goods caused by accident, misuse, acts of third parties, environmental conditions, neglect, improper installation, improper maintenance or other causes beyond the control of Premium On-Line Sdn Bhd.
f)    The warranty in paragraphs 9(a) and 9(b) above is in addition to the warranties and conditions implied in Part V Division 2 of the Trade Practices Act 1974 (Commonwealth) or by applicable State Acts and Territorial Ordinances to the extent that such implied warranties and conditions are incapable of exclusion.
g)    Premium On-Line Sdn Bhd's obligations under the warranty in paragraph 9(a) above in relation to goods and services shall be limited at Premium On-Line Sdn Bhd's discretion to:
- in the case of goods, any of the following:
1.    replacement of the goods with new, refurbished or equivalent goods;
2.    repair of the goods;
3.    payment of the cost of replacing the goods or of acquiring equivalent goods;
4.    payment of the goods of having the goods repaired;
- in the case of services, any of the following:
5.    supplying of the services again; or
6.    payment of the cost of having the services supplied again.
h)    After a warranty service as described in 9(g) i. or 9(g) ii., the remaining warranty term for the product will still be based on the original purchase dates and conditions in 9(a), 9(b) and 9(c) above.
i)    Freight on warranty claims is at the customers cost (Back to Base).
j)    Where Premium On-Line Sdn Bhd responds to a complaint which is not covered by the warranty in paragraph 9(a) above, it reserves the right to charge the customer at its normal rates for travel, subsistence, labour and materials in carrying out any inspection and rectification.
k)    Premium On-Line Sdn Bhd shall have no liability in contract, tort or otherwise including loss of profit or of contract, economic loss or injury whatsoever arising, consequential damage or loss.
l)    Premium On-Line Sdn Bhd shall not be liable for any loss sustained by the customer through act or circumstance beyond Premium On-Line Sdn Bhd's reasonable control including but not limited to Acts of God, war, blockade, riot, strike, fire, drought, flood, lightning, earthquake, storm or other elements, explosion, accident, sabotage, legislation, regulations, orders or action, governmental or quasi governmental restraint, expropriation, prohibition, intervention, direction or embargo, scarcity, unavailability or delay in availability of or failure to obtain power supply, raw materials, labour, containers, or transportation; inability or delay in obtaining governmental or quasi-governmental approvals, consents, permits, licenses, authorities or allocations.
10.    BUSINESS PROTECTION PLAN (BPP)
Premium On-Line Sdn Bhd provides a service plan, called Business Protection Plan (BPP), to allow customers who use our products for critical operations and need to have minimum disruption in operation due to equipment failure. Below are the details:
a)    Premium On-Line Sdn Bhd supports every product with standard and/or extended warranty terms, and will repair or replace the faulty items at our own discretion for the warranty period. We provide warranty repairs with our 'best effort', and rely on our overseas suppliers to determine the length of time for completion on warranty services.
b)    Business Protection Plan is an option for customers who purchase certain Premium On-Line Sdn Bhd products (listed in section 10(i) below) to insure their purchases in the case the product needs to be returned for warranty repair, and ensuring no interruption is made to business operations should a replacement be required.
c)    The service charges under the Business Protection Plan are listed below:

d)    Upon joining the plan and when the product becomes faulty and needs to be shipped back for repair or verification, Premium On-Line Sdn Bhd will supply a unit (Unit B) of the same or higher functionality (at our own discretion), to the customer to replace the faulty unit (Unit A).
e)    The customer will also pay a security deposit, which is fifty percent (50%) of the Recommended Retail Price (RRP) of the item at the time. Premium On-Line Sdn Bhd will dispatch the Unit B after receiving this payment, and will refund the security deposit when the matter is solved,
f)    On receiving Unit B, the customer will replace it for use with the faulty Unit A and then return Unit A to Premium On-Line Sdn Bhd as per usual RMA (Returned Material Advice) procedure.
g)    When Unit A is fixed and functional, Premium On-Line Sdn Bhd will send it back to the customer, who will then return the replacement Unit B to Premium On-Line Sdn Bhd. Upon receipt of the replacement Unit B, Premium On-Line Sdn Bhd will refund the security deposit to the customer in full. In certain cases to be determined by Premium On-Line Sdn Bhd, Premium On-Line Sdn Bhd may simply deem Unit B as the replacement unit. In such cases, Premium On-Line Sdn Bhd will refund the security deposit to the customer upon return of the faulty Unit A.
h)    The customer will be liable for freight cost for sending Units A and/or Unit B to Premium On-Line Sdn Bhd.
i)    If the customer does not purchase the Business Protection Plan within 30 days, the normal RMA procedure still applies as per section 9 above of these Terms and Conditions of Trade.
j)    Product Items eligible for BPP: Vigor2950, Vigor2955, Vigor3300V, VigorPro5300 & VigorPro5510.
11.    SPECIFICATIONS AND TECHNICAL INFORMATION
a)    All specifications are approximate only and are subject to normal margins of tolerance. Premium On-Line Sdn Bhd reserves the right to vary specifications without notice in light of changes in technical knowledge, production techniques, government or other regulation, consideration of safety or other reasonable causes.
b)    The information contained in the advertising, sales and technical literature issued by Premium On-Line Sdn Bhd may be relied on to be accurate in the exact circumstances in which it is expressed otherwise. Any illustrations, performance details, examples of installations and methods of assembly and all other technical data in such literature are based upon experience and from trials under test conditions. Accordingly, the information contained in Premium On-Line Sdn Bhd publications is provided for general guidance only and does not form any part of the Contract unless expressly agreed in writing by Premium On-Line Sdn Bhd. Purchasers should obtain specific recommendations and advice from Premium On-Line Sdn Bhd regarding the uses and attributes of Premium On-Line Sdn Bhd goods; all such advice being given and accepted at the customers own risk.